A royal coup as Prince of Wales officially opens Moneypenny’s new headquarters

Moneypenny, a provider of telephone answering services to agents, has had its award-winning head office in Wrexham, north Wales, opened by the Prince of Wales

He was joined at last Thursday’s event by local dignitaries Deputy Lord Lieutenant Lloyd Fitzhugh, High Sheriff of Clwyd Charlotte Howard, Mayor of Wrexham Cllr John Pritchard, and Lesley Griffiths, Assembly Member for Wrexham.

The  opening was described as a momentous occasion by Moneypenny, which looks after 10m phone calls a year for customers that include over 1,300  agents.

The 90,000 sq ft offices boast a treehouse, a pub and sun terrace, all features that were requested by the staff in a survey to find out their wish list for the new headquarters.

Ed Reeves, co-founder of Moneypenny, said: “We were delighted to welcome the Prince of Wales to officially open our stunning offices here in Wrexham and to meet our extraordinary staff.

“We are extremely proud that Moneypenny is recognised as a business that is constantly pushing boundaries, both for its clients and our staff, as is shown in our mould-breaking offices.”

Prince Charles had a tour of the offices and met various Moneypenny team members.

As patron of the Canal and River Trust it was also timely that he was able to meet the team of PAs who look after the Trust’s telephone, email and social media customer services.

The visit concluded with co-founder Rachel Clacher introducing the royal visitor to staff gathered in the atrium and inviting him to officially open the firm’s new offices by unveiling a commemorative stone.


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  1. Shaun77

    It’s great to see Moneypenny receiving such recognition. They’re a great company who really look after their staff.

    We were one of the first agents to start using Monepenny around 8 years ago and have seen the company, and in particular their agency team, go from strength to strength.

    In an ideal world all calls would be answered by staff but when all the lines are busy or staff are out of the office, it’s far better for the call to be answered professionally rather than being placed on hold for ages or put through to an answer machine.

    1. NewsBoy

      Well done Moneypenny. I hope you had him answer a couple of calls for you!


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