Estate agency giant Countrywide is investigating claims that one of its estate agency branches has pressured potential purchasers into using its own mortgage advisers.
The investigation comes after mortgage broker White Financial Services claimed that two of its clients were “unduly encouraged” by Countrywide brand Palmer Snell to use its own mortgage adviser, according to Mortgage Strategy.
The Taunton branch of Palmer Snell reportedly told customers they could not view or put offers in on properties without seeing the firm’s tied mortgage adviser, according to White Financial Services managing director Dan White.
White told Mortgage Strategy: “It was lucky they were both quite strong-headed and said no.”
A Countrywide spokesperson said: “Countrywide takes these matters seriously and as such are investigating the incidents as outlined to us in this branch.
“We can say with certainty that we do not impose conditions on any applicant wishing to view or make an offer on a property. We like to ensure that any offer put to vendors has been qualified but do not insist that any customer needs to meet with any of our consultants.
“Our job is to ensure that the process between buyer and seller is a smooth as possible. We pass all offers on to our vendors.”