In anticipation of the upcoming tenant fees ban, we are restructuring our lettings set-up (of 700 homes) – which includes moving to 3 full time Property Managers, each with a portfolio of 175-ish properties, responsible for all aspects of managing the property (previously we had dedicated staff for tenancy renewals, inspections etc).
How does this work effectively on day to day basis, for example when one PM is on leave/sick, who picks up their portfolio enquiries? Also, if they are out and about doing inspections/check-outs, how easily can they also manage incoming maintenance/general calls? We previously had one Full Time Maintenance Manager that covered all of this, so it’ll be quite a change.
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