The Advertising Standards Authority dealt with a record number of complaints last year, including those made by and about estate agents.
The property industry has been attracting more complaints.
It was 13th in the chart of 23 sectors receiving complaints last year: there were 461 complaints, up from 352 the year before. A higher number of last year’s property-related complaints also turned into investigated cases – 432 in total, a 27% increase on 2013.
The record number of overall complaints was driven by social media.
For the first time, the internet overtook television as the most complained about medium.
However, there were also complaints about voicemail, faxes, text messages, direct mailshots, video-on-demand, and email.
In totally, 37,073 complaints were received last year, and 29,083 complaints about 17,325 adverts were resolved.
The figures are all in the latest Advertising Standards Authority Committee of Advertising Practice annual report, published yesterday.