There is, it seems, nothing like moving house to bring home to someone in the business what it really is like.
Peter Knight, of the Property Academy, was renting until very recently, and has now bought.
His checkout report with the letting agent was fine, with no deductions.
No scratches on the kitchen worktop, no scruff marks on a wall.
And yet, his final bill from the agent nevertheless showed a £318 deduction.
How, he asks, can this be justified?
The agent concerned earned over £15,000 in fees and commissions for the tenancy, but Knight said that the £318 ‘fine’ made him feel shafted – “and that will be the last memory of them I take with me”.
Knight, who is lining up a new initiative after deciding to retire his Estate and Letting Agency of the Year events, has also been busy emailing “many estate agents” for property details.
It is, he says, “incredible how few bother to reply and of those who do, how long it takes”.
Your views are of course welcome. Knight’s view is here: