More than half of UK home movers are frustrated by a lack of control in the conveyancing process, research claims.
A poll of 1,000 consumers in September by conveyancing software company InfoTrack found that 55% felt they want to be able to track the process of their transaction more efficiently.
The majority of respondents said they were happy with the work their conveyancer had done, but would like to be kept more informed.
Almost half (47%) said they would prefer their conveyancer to communicate with them via digital channels, e.g. instant messaging and text, while 36% also stated they would like the ability to track the progress of searches and their property purchases.
Scott Bozinis, chief executive of InfoTrack, said: “While home movers are broadly happy with the core conveyancing service, our research points to increasing expectations around customer experience.
“In a world where you can control your entire home from a smartphone, there is a need for conveyancers to use digital technologies to reshape how they work and how they engage with clients.
“This isn’t about changing the process, but about meeting the expectations of today’s mover and reaping the rewards of increased satisfaction.”
I don’t think it’s just digital savvy I think it’s communication in general, I have had 3 clients using the same “online” conveyance recently and all communicate to me the same feedback…. they don’t hear from anyone, because your offering a online system your not talking to the client unless you have too, there is no general update at all.
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