Tenants have a lack of understanding when it comes to regulations that have been introduced to protect them, research claims.
A poll of 2,000 tenants by online agent MakeUrMove found that 85% had no idea what the tenant fee ban meant for them.
Tenants were unsure what fees they would still have to pay and whether costs would be passed on in rent.
Another 41% said they don’t understand deposit protection, with 32% also not knowing their rights for getting their deposit back.
Additionally, half didn’t know who was responsible for looking after their home’s garden, decorating or undertaking minor repairs.
Alexandra Morris, managing director of MakeUrMove, said: “While the Government is adamant that certain legislation have been brought in to protect tenants, the reality is it’s leading to additional confusion among tenants, many of whom already don’t understand their current position.
“The fact that such a high percent of tenants still don’t understand the implications of the impending tenant fees ban, despite it potentially coming into effect within the next few months, is particularly worrying.
“As letting agents we have a duty to educate both tenants and landlords about their rights and responsibilities, and this is something made much more complex by ever-changing regulations.”